iYogi Acquires Clean Machine Inc.

Posted by Jonh on Thursday, May 14, 2009

Larry Gordon, Founder of Clean Machine appointed as President Global Channel Sales at iYogi


New York, NY, May 11th, 2009 : iYogi, a global direct to consumer and small business remote technical support provider, today announced it’s acquisition of Clean Machine Inc, a provider of remotely administered PC security and performance management services. Clean Machine will operate as a separate brand under the iYogi services umbrella along with the recently lunched Support Dock (www.supportdock.com) and its comprehensive range of 24/7 technical support services for computers, printers, MP3 players, digital camera, routers, servers and more than 100 software applications. Larry Gordon, Founder of Clean Machine is appointed as the President of Global Channel Sales for iYogi.

computer repair,help and support

iYogi will integrate technology and innovation that Clean Machine Inc. has developed for delivering an enhanced service experience by proactively managing the health and security for PC's and Apple Computers. This acquisition also broadens iYogi's access to key markets through Clean Machine's existing partnerships. Larry Gordon's past experience and successful track record will accelerate iYogi's expansion through his focus on global alliances.
Commenting on the acquisition of Clean Machine Inc., Uday Challu, CEO & Co-founder of iYogi, said,

"This acquisition will help iYogi to enhance our customer experience and extend our market reach to the millions of consumers that are challenged by the increasingly complex technology environment. Clean Machine's proactive maintenance and management of PCs in home and small business environment will be our launch platform for building the next generation of managed services for consumers."

"We are delighted to have Larry spearheading partnerships and global alliances for iYogi. His incredible experience in marketing, sales and building global alliances will help forge partnerships with retailers, multiple service operators, software publishers, original equipment manufacturers (OEM) and other such companies that are at the frontlines for managing tech support issues for consumers and small businesses",
added Challu.


With more than 20 years of experience, Larry Gordon has played a variety of strategic roles in marketing, sales and building alliances. Larry was the Executive Vice President at Capgemini and Kanbay. He was also VP of Global Marketing for Cognizant (Nasdaq: CTSH), a leader in global IT services and Director of Marketing for New York based Information Builders.

"I am excited to join a company that shares a common mission to Clean Machine in creating a global brand for delivering the best technical support to consumers and small businesses. We also share a common approach of utilizing highly skilled talent with leading edge tools, thereby delivering services at incredible price-points, with high margins for our partners",
said Larry Gordon, the newly appointed President of Global Channel Sales at iYogi.

ABOUT IYOGI


Headquartered in Gurgaon, India with offices in New York, USA, iYogi provides personalized computer support for consumers and small businesses in United States, United Kingdom, Canada and Australia. IYogi's 24/7 phone and remote technical assistance, spans across a comprehensive range of technologies we use every day from a wide range of vendors. Utilizing its proprietary technology iMantra , and highly qualified technicians, iYogi delivers amongst the highest benchmarks for resolution and customer satisfaction. iYogi is privately held and funded by SAP Ventures, Canaan Partners, and SVB India Capital Partners. iYogi was recently awarded the Red Herring Global 100 Award, recognizing it as one of the 100 most innovative private companies driving the future of technology. For more information on iYogi and a detailed list of technologies supported, visit: www.iyogi.net.

ABOUT CLEAN MACHINE


Clean Machine Inc. is a NJ-based and incorporated company that helps consumers and small business owners easily manage and protect their computing environments safely and cost effectively. The company is has a unique, powerful and inexpensive PC concierge service. Specifically, each customer is assigned a highly-trained tech concierge who remotely examines their computer system on a scheduled and very secure basis. The PC concierge will immediately fix software-based problems and prevent new threats to the customer's computing environment including offensive pop-ups, browser redirects and slow performance, and then provides a detailed report. Clean Machine's proprietary Radar(TM) technology (Remote Access Detection Audit and Repair) allows its expert technicians to remotely resolve any problems, eliminating the need for customers to go through the frustrating process of speaking with a tech support expert, and still having to do the work themselves. In other words, the Clean Machine PC concierges do it all. For more information on Clean Machine please visit www.pccleanmachine.com.

iYogi Awarded Red Herring Top 100 Global Company

Posted by Jonh on Thursday, January 29, 2009

Recognizing the first, global, direct to consumers and small business technical support service from India

New York, January 21st, 2009 - iYogi (www.iyogi.net), today announced that it has been awarded as one of the Red Herring Top 100 Companies. Red Herring Top 100 Global Companies are chosen from winners and finalists of the previous Red Herring Top 100 Companies from North America, Europe and Asia Red Herring Top 100 Companies. Winning and finalist companies from the previous three years are were eligible for this outstanding award. Out of 1,800 successful and highly eligible companies, the Red Herring editorial team deployed a detailed process to drill-down the best companies first to 200 finalists, then to the top 100 winners of this global award. Evaluations were made on both quantitative and qualitative criteria, such as financial performance, innovation, management, global strategy, and ecosystem integration. The announcement of the winners was made at the Red Herring 100 Global, which took place in San Diego from January 14-16, 2009. Present among the finalists were elite executives and venture capital leaders from around the world.

"We were so pleased to announce iYogi as a Red Herring Top 100 Global Company," commented Red Herring publisher Alex Vieux."

"iYogi has proven to be a company excelling in their industry and its ripples have turned into waves. It was difficult for us to narrow down, but we are pleased to have included iYogi in our list of promising companies. We look forward to the changes it makes to its industry in the future".

"iYogi set out to introduce a new kind of service that would change the way technical support is delivered to consumers and small businesses. We are proud to be recognized by Red Herring's editorial team for our innovation and dedication to solve everyday problems faced by millions of consumers who are challenged by the increasingly complex computing environment," commented Uday Challu, CEO, iyogi.
iYogi delivers technical support services directly to consumers and small businesses and is the first, global, technical support brand based out of India. The company offers its customers an unlimited, annual service subscription for $139.99 per desktop that includes support for a wide range of technologies, including PC hardware Microsoft Windows Operating System, software applications, peripherals and multifunctional devices. iYogi recently launched Support Dock, a comprehensive desktop application suite with PC recovery, data backup, anti-virus and spyware removal , PC optimization, and home networking tools. Small businesses are serviced by iYogi's dedicated services group offering managed IT services enabling owners to increase productivity and maximize their return on investment.

About Red Herring

Red Herring is a global media company, which unites the world's best high technology innovators, venture investors and business decision makers in a variety of forums: a leading innovation magazine, an online daily technology news service, technology newsletters and major events for technology leaders around the globe. Red Herring provides an insider's access to the global innovation economy, featuring unparalleled insights on the emerging technologies driving the economy. More information about Red Herring is available on the Internet at www.redherring.com.

About iYogi

iYogi delivers live, comprehensive, 24/7 technical support services directly to consumers and small businesses and is the first, global, technical support brand based out of India. Providing an annual unlimited subscription to technical support, iYogi now boasts of more than 50,000 customers. The company employs 600 professionals servicing customers in the U.S., U.K., Canada, Australia and fast expanding to 12 new geographies across the globe. iYogi's resolution rate of 86 percent and customer satisfaction rate of 95 percent are amongst the highest published benchmarks in the industry. For further information, please visit - www.iyogi.net.


iYogi Contact:


Vishal Dhar
iYogi, Inc.
Phone: 212-229-0901
Email: vishal@iyogi.net

Red Herring Contact:

Anam Alpenia
Red Herring, Inc.
Phone: 650-428-2900
Email: aalpenia@redherring.com Yvonne Caprini
Logistics Manager
Red Herring, Inc.
Phone: 1 650 428 2900 x 410
Email: ycaprini@redherring.com

RED HERRING AWARDS IYOGI FOR THE 2008 RED HERRING ASIA AMERICA 100

Posted by Jonh on Monday, December 15, 2008

Award Recognizes the 100 “Most Promising” Asian Companies Driving the Future of Technology

Silicon Valley, CA, Dec 9th, 2008— Red Herring today announced that iYogi is a winner of the Red Herring 100 Award, a selection of the 100 most innovative private technology companies based in Asia.

IYogi delivers technical support services directly to consumers and small businesses and is the first, global, technical support brand based out of India with more than 50,000 customers. The company offers consumers an unlimited, annual subscription service for $119.99 per desktop that includes support for a wide range of technologies, including PC hardware, Microsoft Products Support, Windows Operating systems, Computer Support, Software applications, MP3 players, Networking devices, Digital camera, Printers and scanners etc.

The Red Herring editorial board diligently surveyed the entrepreneurial scene throughout Asia and identified the top 100 out of more than 1,000 closely evaluated companies that are leading the next wave of innovation.

“Our winners and Finalists demonstrate that Asia is increasingly becoming a leader in innovation, contrary to common stereotypes", said Joel Dreyfuss, editor-in-chief of Red Herring. " It was tough to choose just the top 100 finalists from such a large list of excellent contenders, and we are very happy with the quality of the companies we selected as finalists."

“We believe consumers and small business owners should have low-cost access to the highest quality support available on the planet", said Uday Challu, CEO of iYogi. “We are thrilled that our innovative approach to solving everyday technology problems for consumers and our managed services for small businesses has been recognized by Red Herring’s keen-eyed leadership. We are continuously innovating in adding new services that includes PC recovery, anti-virus, anti-spyware, data back-up and PC optimization in providing the best tech support experience for our customers”, adds Uday.

The 100 winning companies have been announced at the Red Herring Asia event in Hong Kong. The CEOs of the winning start ups presented their innovative ideas and technologies to an audience of leading entrepreneurs, financiers, and corporate strategists at the event at the Hong Kong, JW Marriott Hotel earlier this week.

About iYogi

iYogi is the first direct-to-consumer and small business technical support service from India. Providing an annual unlimited subscription to technical support, iYogi now boasts of more than 50,000 customers. The company employs 600 professionals servicing customers in the US, UK, Canada, Australia and fast expanding to 12 new geographies across the globe. iYogi’s resolution rate of 87 percent and customer satisfaction rate of 93 percent are amongst the highest published benchmarks in the industry. For further information, please visit www.iyogi.net.

iYogi Contact

Vishal Dhar
President Marketing, iYogi Inc.
Phone: 212 229 0901
Email: vishal@iyogi.net

How to Verify That the Client Can Contact Backend Server and Backend Services Through UUID

Posted by Jonh on Tuesday, November 18, 2008

By default, the EPM (port 593) is not published. Therefore, the following samples are of limited use. However if the EPM is published, the following commands can be used.
How to Test the EPM
Syntax:
RpcPing –t ncacn_http –s ExchangeMBXServer -o RpcProxy=RpcProxyServer -P "user,domain,password" -I "user,domain,password" -H 1 –F 3 –a connect –u 10 –v 3 –B msstd:server_certificate_subject
How to Test the Store UUID
Syntax:
RpcPing –t ncacn_http –s ExchangeMBXServer -o RpcProxy=RpcProxyServer -P "user,domain,password" -I "user,domain,password" -H 1 –F 3 –a connect –u 10 –v 3 –f a4f1db00-ca47-1067-b31f-00dd010662da,0 –B msstd:server_certificate_subject

MS Mail Service Is Not Available When You Create a New Profile

Posted by Jonh on Wednesday, November 12, 2008

If you create new account in MS Outlook and your Microsoft Mail services not available. To resolve this problem get Outlook Support and Follows the below given steps:-

You can manually add MS Mail as a mail service through the Inbox Setup Wizard. To install the MS Mail service:
1. On the Start menu, point to Settings, and then click Control Panel.
2. Double-click Mail or Mail and Fax.
3. Click Show Profiles, and then click Add.
4. Click Manually configure information services, and then click Next.
5. Type a name for your mail profile, and then click Next.
6. In the Properties dialog box, click Add.
7. Click Microsoft Mail, and then click OK. After you follow these procedures, configure the mail service with the path to your mail server and other information that is specific to your mail system.
Microsoft Exchange Se12rver and Internet E-mail are also not listed in the Inbox Setup Wizard.

Description of the 2007 Office hotfix package: July 7, 2007

Posted by Jonh on Friday, November 7, 2008

In This session i describes the Microsoft Office Outlook 2007 issues that are fixed in the 2007 Microsoft Office hotfix package that is dated July 7, 2007.
This Post describes the following items about the hotfix package:
• The issues that the hotfix package fixes.


Issues that this hotfix package fixes

This hotfix package fixes the following issues:
• In Outlook 2007, the View.DisplayedDates property does not work.
• In Outlook 2007, the CalendarViewMode property does not work.

Hotfix information
A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support

Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

How To Share Large Files Without Attaching Them

Posted by Jonh on Monday, November 3, 2008

I am going to discuss about how to send large file via email. It is also provide Outlook Support for sending large email file. I realized that a lot of people are trying to send some pretty large files through e-mail. Putting any issues with your e-mail service provider’s limits on large messages aside, sending large attachments through e-mail is still a bad idea for a number of reasons:

* Your recipients might not be able to receive your large files: While your e-mail server may allow you to send a large attachment, your recipient’s e-mail server might reject the message.
* Your e-mail might put your recipients’ mailbox over quota: Sending a large attachment in e-mail might put your recipient’s mailbox over the maximum amount of e-mail data they can have in their mailbox, preventing them from receiving other messages.
* Your e-mail might put your own mailbox over quota: Since each e-mail you send is retained in your sent items folder, sending large attachments to other people counts against your mailbox quota as well, which could put you over your own quota and prevent you from receiving e-mail.
* Attachment Bloat: When a file is attached to e-mail, it has to be encoded to be sent in the e-mail. This encoding process causes attached files to become 1.37 times larger than they were on your computer. For example, if you send a 10MB file through e-mail, you’ll actually send 13MB of data.
* As soon as you send it, your files will probably be out of date: It often happens that you send a file and as soon as you send it, you realize you forgot to add that one important sentence or to make that one change. Once you’ve sent it, it is too late to make an update. Your recipients’ copies will always be stale. In addition, by sending out your files as attachments, you are creating additional copies which may take on a life of their own.

Fortunately, there are a lot of alternatives for sending files to people over the Internet which avoid these problems while making sure your files get to the destination safely and securely. Depending on the type of files you want to send, the following are some of the options available to you.

All of these alternatives basically boil down to:

Put your files in a shared location and then send a link.

Sending E-mail Inside Your Organization/Company

Sharing files with others inside your organization can be accomplished in a number of ways.
Documents: Use SharePoint

If your organization uses Office SharePoint Server and provides you with a My Site you can upload your files to your My Site’s Shared Documents library, and then include a link to the file in your e-mail message. Even if your organization doesn’t provide a My Site for you, there still may be a SharePoint document library where you can upload the file and send a link. (Ask your resident IT Professional if you have a SharePoint Site you can use.)

A side benefit is that if your recipients will always have access to the latest version, instead of a stale attachment.

Copying a link from SharePoint can be a little tricky. When you have the SharePoint document library to which you’ve uploaded your file open, right click on the link to the document, and select Copy Shortcut. Then you can paste the shortcut into your e-mail and send it.

Documents: No SharePoint? Use a Shared File Server

If your organization doesn’t have SharePoint, you may have a shared file server or other location where you can copy the file and allow others to access the file without needing to send it through e-mail.
Sending Personal E-mail (i.e. outside your organization/company)

If you want to send files to people outside your organization, or you use Outlook at home or school, there are lots of other ways to share files, depending on the type of file.
Documents: Use an Office Live Workspace or Windows Live SkyDrive

If you don’t have SharePoint in your organization or are using Outlook outside of work, you can get some of the benefits of SharePoint by signing up for a free Office Live Workspace. With a Workspace, you can access and store files for yourself or share documents with other people and collaborate directly in your Workspace.

If you don’t need the full power of a Workspace, consider using a file sharing website that lets you upload any file and share those files with other people. For example, using Windows Live SkyDrive you can upload up to 5GB of files for yourself, to share with other people, or share with everyone.
Pictures: Use Photo Sharing Sites

If you are sending pictures to someone, consider resizing those pictures before you send them. With modern digital cameras, each picture can be 3MB or more when you download them from your camera. Consider reducing the size of your pictures and then sending them through e-mail. You can find out more information on how to have Outlook automatically resize your pictures for you on Office Online.

If you don’t want to resize your pictures, you can use any number of photo sharing websites where you can upload your pictures and then send a link to them in an e-mail message. For example, you could use Windows Live Spaces, Flickr, or SmugMug.
Videos: Use Video Sharing Sites

With video files, I highly recommend uploading video clips to a video sharing website or a general file sharing website. If your video is something you wouldn’t mind anyone seeing, you could upload it to a video sharing website like MSN Video or YouTube. If you want to keep your video private, consider treating the video like a document and using a method described in the Documents section above.

These are just some of the options you have for sending files to other people instead of attaching them to an e-mail. When you use one of these alternative ways to share files with your friends, family, or colleagues you help them keep your mailbox and theirs clean, and you can be sure that your file will be available no matter what service or program your e-mail recipients are using.